- By Tesla
- Full Time
- Phoenix, AZ
- February 29, 2024
What to ExpectIn this role, you will be managing a team of Customer Service Representatives within a designated area who are responsible for maintaining Accounts Receivable balances of $0 under 30 days, following up with Insurance Companies and vehicle owners on unpaid balances, auditing accounting ledgers and repair order file maintenance and compliance. You will also help coordinate new store openings, facilitate initial supply order, initiate, and follow up on building maintenance requests and capital improvement projects. You will be measured on your area’s performance, strategic agility, and ability to drive results with a relentless focus on our customer, building a strong team on a foundation of trust.
Multiple locations possible: Phoenix, AZ; Tempe, AZ; Las Vegas, NV; Salt Lake City, UT; Frederick, CO.
What You’ll DoMonitor customer drop schedule based on Front of House and Technical Headcount
Manage a team of Customer Service Representatives while monitoring CSAT performance Key to Key – (from initial appointment creation to file preparation, vehicle drop off, during repair communication and post-delivery survey-based customer feedback)
Facilitate sharing and standardization of best practices across area(s) supported. Provide field feedback to Store Leadership, Regional Management and Director
Sourcing local vendors needed for initial shop set up, consumables and potential sublet partners (ex. weld gas, forklift training, detail/tint removal sublet vendors etc…)
Assessing office equipment and furniture needs, phone ordering and set up. Work with technical Training Coordinator and Technicians to secure dates for required learning and Tesla certifications
Review and submit initial shop supply order. Track inbound IT equipment for new hires, coordinate start location and laptop set up as well as Day 1 Orientation
Cultivate relationship with our other SSD partners (ex. nearby Service Centers) and utilize Tesla ticketing system to create and follow up on shop maintenance needs not covered by a National Account; Communicate regular maintenance schedule to Site Leadership and affected departments
What You’ll BringStrong sales skills and prior collision office management is preferred
Ability to prioritize multiple responsibilities and locations while adhering business critical deadlines
Excellent written and verbal communication skills
Dedicated and ethical approach to business operations
Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
Expert in Tesla systems and reporting tools
Ability to travel within specified market and valid driver’s license in the state in which you are applying
Compensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
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