• Full Time
  • San Marcos, CA
  • $17-$20 USD / Year
  • June 30, 2024

Baja Designs

bout Baja Designs & sPOD
Performance lighting solutions from Baja Designs have been at the forefront of off-road lighting for 25+ years. We specialize in LED light bars, LED auxiliary lights, and the world’s first laser and auxiliary lights. Established in 2005, sPOD is a leading innovator in vehicle precision power management solutions and is now a part of the Baja Designs family. We have a solution for every rider, driver, and adventurist including ATV, Motorcycle, Adventure Bike, and Truck lighting.
Why Work with Us?
The 6 Core Values at Baja Designs:
Respect- Everyone is a priority
Accountability- Regardless of title, we are all responsible for our performance, words, and actions
Personal + Professional Growth- Support each other’s individual growth so we grow as a team
Teamwork- We contribute & collaborate in a positive manner
Clear + Honest Communication- Our effective communication leads to our success
Work/Life Balance- We work to live, not live to work

Baja Designs Mission Statement
“We Manufacture industry-leading solutions that inspire off-road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftmanship, consumer engagement, and providing meaningful solutions.”

Baja Designs is proud to be an equal-opportunity employer. Baja Designs recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

What you can look forward to as a Baja Designs employee:
We offer competitive pay and a comprehensive benefits package including health insurance; employer-paid dental, vision, disability, life, and AD&D; 401K with a generous company match; tuition assistance; holiday, vacation, and paid sick time; casual work environment, and much more!
Provide technical assistance to customers on all Baja Designs & sPOD products
Provide troubleshooting assistance to customers via phone and email on Baja Designs & sPOD items
Assist customers with product installations
Answer product fitment questions
Facilitate sales over the phone/email/walk-in customers
Assist with inbound sales inquiries and upsell/cross-sell when necessary
Communicate with the engineering department to stay up to date on the latest products
Maintain product information material and organize for quick reference when needed
Maintain and initiate Warranty Claims.
Coordinate with the shipping department for the return of repaired orders and keep customers up to date on status.
Identify issues with various kits and communicate customer needs to the Product Development team.
Keep up to date on new off-road vehicles and maintain knowledge of differences/updates in vehicle models.
Record customer feedback and relay information back to designated departments.
Understand all current and legacy products and attend all new product training.
Promote and maintain a positive attitude toward our customers while exceeding their expectations for services provided.

Candidate Requirements
3-5 years of customer service/sales experience preferred.
Technical background with experience in:12 VDC electrical theory
Automotive battery and charging systems
Wiring, Switches, and Relays
Installation of aftermarket accessories (automotive, marine, motorcycle, etc)
Knowledge of the off-road industry is preferred.
Willingness to learn about Baja Designs & sPOD products and accessories
High School Diploma required or equivalent
Excellent written and verbal communication skills (English)
Being bilingual is a plus
MS Office Suite Intermediate Skills
NetSuite skills are a plus
Strong organizational skills and detail-oriented
Ability to multitask
Strong telephone skills
Excellent teamwork skills and experience
Promote an atmosphere of positive attitude to our customers while exceeding their expectations for services provided.
Pay: $17-20/hr plus Commission. D.O.E.
This role is more focused on Technical Support with opportunities sales.
Location and Commitments:
Full-time (In Person)
Monday- Friday; 8:30 AM – 5:30 PM
San Marcos, CA.

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